The word "ChatBot" came from the
word Chat-Robot. As the word itself is self-explanatory and says that this is a
system that allows us as a human to interact with robots or machines. This is
among new technologies that are accepted worldwide in a very short span of
time and now their demand is increasing exponentially due to ease which it
provides to its users. So before we move on to its benefits, uses, and needs,
let us first see what actually chatbots are.
How Chatbots work?
Chatbots are formulated in such a way that
they can rely on their own without any human monitoring. Thus this technology
is made to reply or take action on human commands as similar as another human can
do.
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The chatbot answers human questions based on machine learning technology and
scripts fixed inside it. Thus it collects all it's an algorithm to manage the
question and then displays the most appropriate answer according to it.
If there
occurs any question that is newly asked or chatbot doesn't have any specified
answer for that particular question asked it would have a default setting and
according to that it would send that question directly to the human operator
and on the other hand it would also learn out of it.
So next time when the same
question is asked again by the same or any other user using the same chatbot then
it would respond to the user without asking any help from the human operator. This
is the way in which these chatbots keep on learning and upgrading their own
knowledge. In technical terms, it is explained by two terms that is scope and
relevance. Thus by learning in this way, it would increase relevance of its
answers for human questions.
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Why use Chatbot?
Chatbots are one of the most efficient ways to
communicate to machines with very less or no efforts. By adopting this
technology experience of people or consumers can be enhanced by providing them
ease to get their questions answered just by pressing a button.
Technologies
as Alexa, Siri can work on the basis of your sound frequencies as well, that
is you need not be personally in contact with the machine, you can just
command in bit loud voice, loud enough that it is audible to the machine, it
would recognize your voice by the frequency of the voice and that adds up to
it's beauty and ease of usability.
Conclusion
Chatbots are among the most in-demand
technology that are asked by all apps, websites, etc.. for making their user
experience more easy and smooth going. Thus these chatbots are win-win
condition for both, for consumers and companies who adopt this. For consumers, it
becomes easy to find the service or product they are looking for and this makes
consumers tend to like the services provided by the company or app or website
and they might end up buying something on e-commerce sites.
Thus these technologies give a beautiful user experience to the consumers. And making the king of market happy is what every company wants and is always in need of. And being a consumer you should know how this technology of chatbot can be used in your favor to make sure that you get the best deal available on the whole internet and make your relations good with machines. Hope this article has helped a bit in increasing your insight regarding chatbots.
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